F.A.Q.
How is NATU different from other sellers?
The concept of Natu is minimalism combined with the most stunning materials, crafted with build quality to create the most impressive statement pieces possible. Each table top is made from a single, exceptionally high-quality White Oak, with a unique code of year of nascency. Every design is highly customizable so you can tailor your space’s perfect size and style. We only source selected round wood QUERCUS ROBUR (Slavonica) White Oak logs, which we know we can turn into stunning bespoke wooden work of high-end masterpieces. We believe in NATUrally Perfect Imperfection.
Our ability to directly source sustainable solid hardwood to handcraft various timeless designs makes us truly unique. Having full control of production and distribution allows us to eliminate several layers of middle agents guaranteeing outstanding quality at an extraordinary price, making us a boutique furniture company with great pride in our materials, production process, and exceptional consumer support.
Why is solid hardwood better than veneers and other engineered wood?
Who makes your furniture?
Who started NATU?
The idea for NATU as a combination of a useful and creative element in a space that lasts for generations and simultaneously follows sustainability has been in the making for several years. It is a part of the family production and processing of wood that has been developing and growing for 30 years.
Everything starts with the acquisition of old oak logs from our Slavonian forests, known as Quercus Robur subspec. Slavonica. Some logs are up to 250 years old. They were cut down due to their age and to give room for new young oak seedlings to grow and spread their crowns. In that way, we are building a new healthy oak forest.
What is the leg clearance under the table?
Check out the dimensions of our tables in COLLECTION.
How do I Subscribe to your Newsletter?
To subscribe to our Newsletter, on any page of our website, please scroll to the bottom section (footer) where you will find the button Subscribe. Please enter your email in the empty space and select Subscribe.
You will then receive a Thank you email for joining NATU Newsletter.
How do I place an order?
What is the shipping process?
How is my table protected during the shipping process?
How do I track my order?
How do I prepare for a delivery appointment?
You will be given tracking information from our delivery service and the exact time and date of your delivery. At the same time, we suggest you print a copy of your delivery receipt to be prepared for the delivery.
Before the scheduled time of your table delivery appointment, please make sure the path to your table destination and surrounding area is clear. Please measure the doorways, elevators, or anything that may reside in the path of delivery to be certain you are prepared for a successful experience. Please note that the delivery service cannot move or remove existing furniture to make room for the new item.
What if I miss my delivery appointment?
How do I start a return?
Are your tables environmentally friendly?
Do you use any toxic materials?
Does NATU use sustainable processes?
How do I clean my table?
How do I care for my table?
Can your tables be used outdoors?
Our indoor tables ARE NOT suitable for outdoor use because different construction and finishing techniques are used for our outdoor furniture. PLEASE DO NOT EXPOSE YOUR INDOOR TABLE TO PROLONGED EXPOSURE TO WEATHER ELEMENTS. Wood is organic and sensitive to changes in temperature, humidity, and similar factors.
How can I receive personal support?
Please contact our Client Services team or send us an email. Here you can find our Contact Information.
What is my table warranty coverage?
Your satisfaction is our priority. If there is any defect in materials or craftsmanship we want to know. If we mutually conclude that the damage is due to a product defect during the first 12 months from the date of delivery we will, on a best-efforts basis, attempt to resolve the problem and make things right. In the case of major cracks and distortion, the manufacturer, or supplier assumes responsibility, i.e. guarantees the customer the repair of possible damages at his own expense.
If repair is not possible, the manufacturer or supplier must deliver a new table. But as a product of natural raw material (wood and metal), changes in the shape of the piece may occur such as cracking, dimensional reduction, rust, change in change, mold, termites, warping, and wood twisting. These changes are not considered defects as they are inherent characteristics of natural woods, therefore, we only insure the warranty if the product has an assembly defect.
